Ordered or received the wrong product?
At Minicarparts, you have the option to return products within 45 days of receipt. Please note that return costs are at your own expense. Additionally, you are responsible for the shipment of the return package, including any damage, loss, or delays during transport. Please note: It is not possible to exchange a product at our pickup location. In our warehouse, only business orders can be collected.
Do not just send a package back
As soon as you want to return one or more parts, it is important for us to know from whom, why, and which parts are being returned. Therefore, always use our online return portal for the return process.
Register a return via the return portal
- To register a return, you need the order number or the tracking code of your order. You can find the order number in the order confirmation or invoice we sent you via email.
- Indicate which parts you want to return and why.
- Choose a carrier and pay for the shipping costs.
- Drop off the package with the shipping label at a drop-off point of the selected carrier.
→ Go to the Minicar-Parts return portal
Website link to the return portal: https://minicar-parts.shipping-portal.com/rp/
Can I return my order myself?
Yes, you can also return your order yourself. However, please make sure to first register your return in the return portal. In the portal, you can choose whether to ship the package or return it in person.
Processing of the return
Once the package has arrived at our facility, we will process it. We always strive to handle the return and refund as quickly as possible. Normally, processing will take a maximum of one week.
Exceptions to the right of return
If you return a product, all included accessories must be returned as well. The product must be in its original (new) condition and must not have been mounted. For used products that can no longer be sold as new, Minicarparts may charge a fee. This fee may be equal to the purchase amount.
Some products cannot be returned due to their nature:
Products that have been specially ordered for you can only be returned after consultation with Minicar-Parts. We will always inform you if a part needs to be specially ordered for you.