We recommend checking for damages, incomplete contents, or incorrect contents within 5 days of receiving your order. Reports made after this period will no longer hold the sender liable for damage to products or missing items. However, you will still retain the warranty for manufacturing defects resulting from normal use of the products or in cases of incorrect delivery by us.
Order not complete
Check the delivery note (on top of the packaging) to see if all the parts you have ordered should have been included in the package. If parts are on back order, they must still be delivered.
Here is an example of a packing slip in which have some parts on back order:
The part surrounded in red is not included in the shipment. This is on back order and must be delivered. The other parts listed under the column 'delivery' must have been delivered.
If you are missing a part that should have been included in the package, you can contact us directly via the Helpdesk.
💡 Tip: If one or more parts are damaged, take a photo of them and send it to us through our Helpdesk!